Privacy Policy

Effective Date: April 4, 2026

1. Introduction

Eyona Software Development (Pty) Ltd ("we", "us", "our") operates the RedLineClub multi-tenant car club management platform, available as a mobile application on Google Play and the Apple App Store, and as a progressive web application at drive.redlineclub.co.za (collectively, the "Service").

This Privacy Policy explains how we collect, use, share, and protect your personal information when you use the Service. By accessing or using RedLineClub, you acknowledge that you have read, understood, and agree to the practices described in this policy.

We are based in Cape Town, South Africa and comply with the Protection of Personal Information Act (POPIA) and, where applicable, the General Data Protection Regulation (GDPR).

2. Information We Collect

2.1 Account and Profile Information

When you create a RedLineClub account we collect your name, email address, profile photo (if provided), and authentication credentials. Club administrators may also provide a display name or alias within their club.

2.2 Contact Form Information

If you contact us through our website, we collect your full name, email address, subject, and message content.

2.3 Real-Time Location Data (GPS)

Important Location Data Disclosure: During active drives and convoy events, RedLineClub collects your precise GPS location at approximately one-second intervals. This high-frequency location tracking is essential for LIVE convoy tracking, safety coordination, and incident response. Location data is only collected while you are actively participating in a drive or event and is shared in real time with other participants in the same convoy for safety purposes.

Location data collection requires your explicit permission and can be disabled at any time through your device settings or within the app. When you are not participating in an active drive or event, we do not track your location.

2.4 Voice Communication Data

RedLineClub includes push-to-talk voice communication for convoy coordination. When you use this feature, voice data is transmitted in real time to other participants in your active convoy. Voice transmissions are streamed live and are not permanently recorded or stored on our servers unless explicitly stated for a specific feature.

2.5 Event and RSVP Data

We collect information about events you create, join, or respond to, including RSVP status, attendance records, and event participation history.

2.6 Club Membership Information

We store data about the car clubs you belong to, your roles within those clubs, membership history, and club-related preferences.

2.7 Incident and Emergency Reports

Safety Data: When you trigger an SOS alert, report a breakdown, accident, separation from convoy, or fuel stop, we collect incident-specific data including your location at the time of the incident, the type of incident, any notes you provide, and a timestamp. This information is shared immediately with convoy participants and club administrators to facilitate rapid assistance.

2.8 Chat and Messaging Data

Messages sent through in-app event chats are collected and stored to provide the messaging functionality. This includes text content, timestamps, and sender information.

2.9 Route and Drive History

We collect route data associated with drives and events, including planned routes and actual drive paths, for the purposes of route planning, drive history, and reporting.

2.10 Device Information and Push Notification Tokens

We collect device identifiers, operating system type and version, app version, and push notification tokens to deliver notifications about events, convoy updates, and safety alerts.

3. How We Use Your Information

We use the information we collect for the following purposes:

Convoy Safety and Coordination: Real-time GPS location data is shared with convoy participants so that all members can see each other's positions, maintain formation, and respond quickly to incidents or separations.
Event Management: To facilitate event creation, RSVPs, attendance tracking, and club reporting.
Voice Communication: To enable real-time push-to-talk communication between convoy members during active drives.
Incident Response: To alert convoy participants and club administrators when an SOS, breakdown, accident, or other incident is reported, and to share the affected member's location for assistance.
Route Planning: To provide route creation, sharing, and navigation features for club events.
Push Notifications: To send event reminders, convoy status updates, safety alerts, and general platform communications.
Club Administration: To support club management functions including membership, roles, and reporting.
Service Improvement: To analyze usage patterns, diagnose technical issues, and improve the platform.
Communication: To respond to your enquiries submitted through the contact form or support channels.

4. Location Data

Given the central role of location tracking in RedLineClub, this section provides additional detail about how we handle your GPS data.

4.1 When Location Data Is Collected

Your precise GPS location is collected only during active drives and events that you choose to participate in. When you join a live convoy or event drive, the app begins transmitting your location at approximately one-second intervals. Location tracking stops when the drive or event ends, or when you leave the active session. We do not collect background location data outside of active drives.

4.2 How Location Data Is Shared

During an active drive, your real-time location is shared with:

Other participants in the same convoy or event, displayed on the live map.
Club administrators and designated convoy leaders for safety oversight.
Emergency-relevant parties if you trigger an SOS or incident report.

Your location is not sold to third parties, used for advertising, or shared outside the context of your active convoy and club.

4.3 Retention of Location Data

Real-time location streams are ephemeral and used primarily for live display. Summary route and drive history data may be retained for reporting and historical reference within your club. You may request deletion of your drive history at any time by contacting us.

4.4 How to Disable Location Tracking

You can control location access through:

Device Settings: Revoke location permissions for the RedLineClub app in your device's system settings (iOS or Android).
In-App: Leave an active drive session to immediately stop location sharing.
Do Not Participate: If you do not join an active drive, no location data is collected.

Please note that disabling location access will prevent you from participating in LIVE convoy tracking and related safety features.

5. Information Sharing and Disclosure

We do not sell your personal information. We share your data only in the following circumstances:

With Convoy and Club Members: Real-time location, voice communications, chat messages, and incident reports are shared with other members of your active convoy and club as required for the Service to function.
With Club Administrators: Club administrators can access membership data, event attendance, incident reports, and drive reports for their respective clubs.
Service Providers: We use third-party infrastructure providers (such as cloud hosting, push notification services, and mapping services) that process data on our behalf under strict contractual obligations.
Legal Requirements: We may disclose information if required by law, regulation, legal process, or enforceable governmental request.
Safety and Emergency: We may share relevant information with emergency services or other parties when we believe in good faith that it is necessary to prevent harm or respond to an emergency situation.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. Specific retention practices include:

Account Data: Retained until you delete your account.
Real-Time Location Streams: Ephemeral; not stored beyond the active session except as summarised route data.
Route and Drive History: Retained for historical reference; deletable upon request.
Voice Communications: Streamed in real time and not permanently stored.
Chat Messages: Retained for the duration of the associated event or until deletion is requested.
Incident Reports: Retained for club record-keeping and may be kept for a reasonable period for safety and legal purposes.

When you delete your account, we will remove or anonymise your personal data within a reasonable timeframe, except where retention is required by law.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal information, including:

Encryption of data in transit using TLS/SSL.
Secure authentication mechanisms.
Access controls limiting data access to authorised personnel.
Regular review of our security practices.

While we strive to protect your data, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security but are committed to maintaining industry-standard protections.

8. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

Under POPIA (South Africa)

The right to be notified that your personal information is being collected.
The right to access your personal information.
The right to request correction of inaccurate information.
The right to request deletion of your personal information.
The right to object to the processing of your personal information.
The right to lodge a complaint with the Information Regulator.

Under GDPR (European Economic Area)

The right of access, rectification, and erasure.
The right to restrict processing.
The right to data portability.
The right to object to processing.
The right to withdraw consent at any time.
The right to lodge a complaint with a supervisory authority.

To exercise any of these rights, contact us at info@redlineclub.co.za. We will respond within a reasonable timeframe as required by applicable law.

9. Children's Privacy

RedLineClub is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child under 18, we will take steps to delete that information promptly. If you believe a child has provided us with personal information, please contact us at info@redlineclub.co.za.

10. International Data Transfers

Your information may be processed and stored on servers located outside of South Africa, including in jurisdictions where our cloud infrastructure providers operate. Where we transfer personal information internationally, we ensure that appropriate safeguards are in place in accordance with POPIA and, where applicable, GDPR requirements. These safeguards may include contractual obligations on our service providers to protect your data to equivalent standards.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will notify you through the app, by email, or by posting a prominent notice on our website. The "Effective Date" at the top of this policy indicates when it was last updated. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Company: Eyona Software Development (Pty) Ltd
Email: info@redlineclub.co.za
Portal: drive.redlineclub.co.za
Location: Cape Town, South Africa